Frequently Asked Questions

You can contact us at any time and we will get back to you within 24 hours, or you can schedule a call on our Get Started page. We will work to accommodate your schedule and can offer weekend and some after-hours appointments as needed. We can usually offer appointments within the week if not sooner.

Our therapists are bilingual in English and Spanish, and can provide services in either language.

An individual session costs $125 for a 50 minute session. We do not currently accept insurance, but are working on it!

Great question! This happens sometimes, and it can feel very uncomfortable and awkward when it does. At Sol y Sombra Counseling, we offer an initial free, 15-minute consultation call so that you have a low-pressure opportunity to talk with your potential therapist and see if you feel comfortable starting therapy. But it can take a little while to be sure, and we know that sometimes, it’s just not a good fit. When that happens, you can tell your therapist (She won’t be upset! We promise!) and if possible, we can offer you a session with another therapist at Sol y Sombra. If that doesn’t work out, then we can offer referrals to other therapists who will be a better match for you.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

If you need your records from therapy, you can request that via our contact form. We request that you give us 5 business days to respond to your request.

If needed, you can file a consumer complaint with the Office of the Attorney General’s Consumer Protection webpage.

All of the therapists at Sol y Sombra Counseling are independently licensed in both Texas and New Mexico. The specific type of license for each therapist is listed under their name on the Staff page. In Texas, the licensing boards are regulated through the Texas Behavioral Health Council. In New Mexico the licensing boards are regulated by the New Mexico Regulation and Licensing Department.